1. Introduction
Welcome to Reena. By accessing our website or placing an order for ladies handbags, tote bags, shoulder bags or bags for girls, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all visitors and customers using our online store in Pakistan.
If you do not agree with any part of these Terms, please do not use our website or services.
2. Eligibility and Online Store Use
You confirm that you are at least 18 years old, or using this website under the supervision and consent of a parent/guardian.
You agree not to use our site for any illegal purpose or in violation of any applicable laws in Pakistan.
You must not attempt to harm the website through malware, hacking, or any other harmful code.
3. Product Information and Availability
We sell fashion products such as handbags, tote bags, crossbody bags and other women accessories online in Pakistan.
We try our best to show colors, designs and details as accurately as possible, but actual shades may vary slightly due to screen settings and lighting.
Certain products may be available in limited quantities and may be subject to our Return / Exchange Policy.
We reserve the right to add, update or discontinue products at any time without prior notice.
4. Prices, Orders and Payment
All prices are listed in Pakistani Rupees (PKR) and may change without prior notice.
Placing an order on our website is an offer to purchase; we may accept or refuse any order at our discretion (for example, in case of stock issues or suspicious activity).
We may limit quantities per customer, per address, or per order if needed.
We currently offer Cash on Delivery (COD) and/or other payment methods as mentioned on our website or social media.
If an order is cancelled or modified, we may contact you through your provided phone number or email.
5. Account, Information and Accuracy
If you create an account on our website, you are responsible for keeping your login details confidential.
You agree to provide accurate, complete and up‑to‑date information (name, address, phone number, email) so that we can process and deliver your handbags order correctly.
You agree to promptly update your details if they change (for example, new number or address).
6. Shipping, Delivery and Returns
Shipping, delivery time and charges for ladies handbags in Pakistan are explained separately in our Shipping Policy page.
Returns/exchanges are governed by our Returns/Exchange Policy. Please read that policy before placing an order.
By placing an order, you accept the Shipping and Return/Exchange terms as mentioned on our website.
7. User Content, Reviews and Feedback
If you share reviews, photos, messages or feedback about our handbags or service, you grant Reena a non‑exclusive right to use this content on our website or social media for marketing and promotional purposes.
You agree not to post content that is abusive, illegal, misleading, obscene or violates anyone’s rights.
We may remove any review or comment that we feel is inappropriate or against our policies.
8. Third‑Party Services and Links
Our website or social media may contain links to third‑party sites (courier tracking pages, payment gateways, Instagram, Facebook, etc.).
Reena is not responsible for the content, policies or actions of these external websites. Please review their terms and privacy policies separately.
9. Intellectual Property
All images, designs, logos, text and content on the Reena website and official social pages are the property of Reena or used with permission.
You agree not to copy, download, reproduce or use our content for commercial purposes without our written consent.
10. Prohibited Activities
You agree not to:
Use the website for fraud, spam or any unlawful activity.
Interfere with the security or proper working of our website.
Collect other users’ personal data without consent.
Misrepresent yourself or pretend to be someone else when dealing with Reena.
If we believe you are misusing the site or violating these Terms, we may restrict or block your access.
11. Limitation of Liability
We aim to provide a smooth and reliable handbags online shopping experience, but we do not guarantee that the website will always be error‑free or uninterrupted.
To the maximum extent allowed by Pakistani law, Reena will not be responsible for indirect or consequential losses (such as loss of data, loss of profit, or business interruption) arising from use of our website or products.
Your sole remedy for any dissatisfaction with the website or services is to stop using them and, where applicable, to exercise your rights under our Returns/Exchange Policy.
12. Indemnity
You agree to indemnify and hold harmless Reena, its team and partners from any claim or demand (including reasonable legal fees) arising from your misuse of the website, violation of these Terms, or infringement of any law or third‑party rights.
13. Termination
We may suspend or terminate your access to the website or services at any time if we believe you have violated these Terms or applicable law.
You may stop using our website at any time; any outstanding payments or obligations (for example, confirmed COD orders) will remain due.
14. Governing Law and Dispute Resolution
These Terms of Service, and any dispute arising out of your use of our website or purchase of products, will be governed by and interpreted in accordance with the laws of Pakistan. Any disputes shall be subject to the jurisdiction of the courts of Pakistan.
15. Changes to These Terms
We may revise or update these Terms of Service from time to time. The latest version will always be available on this page with an updated “Last updated” date. Your continued use of our website after any change means you accept the updated Terms.
16. Contact – Reena
If you have any questions about these Terms of Service, you can contact us:
Email: inforeena@gmail.com
WhatsApp / Call: 0337 333 0121
Instagram: @iamreenaali
Facebook: Reena / iamreenaali
We will try our best to respond within a reasonable time according to applicable laws in Pakistan.